HOME
CONTACT US  
2005 > Issue 1  
Greetings from
Ray Kotcher
Global Roundtable:
How to Build Brand Magnetism and Believers
Global Roundtable:
Building Brand Believers Among Women 25 to 54
Street Smarts
What’s Hot at Ketchum
Ketchum senior partner and CEO Ray Kotcher maintains that a critical challenge for public relations and the entire marketing communications community centers on mastering how to build brand believers who stay loyal.
Douglas Atkin, author of The Culting of Brands, and three other brand-marketing experts look at how best to communicate a brand’s magnetism to consumers and how to avoid damaging a brand icon.
Listen to a podcast in which Douglas Atkin chats about how to build brand believers.
Kodak’s director of worldwide advertising and other experts on marketing to women explore how to build brand warriors among women ages 25 to 54.
A group of young Ketchum professionals, the creative ImagiNation, dishes up an array of ways to bolster the Hostess Twinkie brand.
Heard of Twinsumer, offline marketing and teen shadowing? They’re among cutting-edge brand-marketing trends in Street Smarts.
eKetchum Director Adam Brown takes you into the world of blogs and podcasts as he welcomes you to Ketchum Personalized Media.
How to Make A New Generation
of Brand Believers for the Hostess Twinkie?
It’s considered a brand icon. It’s also the subject of urban myths –myths such as it lasts forever (it has a shelf life of 25 days), contains a chemical used in embalming fluid (ridiculous!), and isn’t baked (it is). It’s the Hostess Twinkie, celebrating its 75th anniversary this year. And it has hit upon some hard times as consumers turn to healthier snacks and as many perceive the ladyfinger-shaped sponge cake with vanilla filling as, well, junk food laden with calories (160 in each) and saturated fats. It hasn’t helped that Interstate Bakeries Corp., its parent company, has been under bankruptcy protection since last September.

So how do you mold a new generation of brand believers in the Twinkie? Ketchum asked a creative group of Ketchum Midwest employees, known as ImagiNation and most in their early twenties, to offer their ideas about doing just that. Many, surprisingly, had never eaten a Twinkie. Others hadn’t had one for years. Over platefuls of Twinkies, they baked up these tasty suggestions:
Sample Twinkies in bars, making them fashionable with the young-adult crowd.
Include Twinkies in care packages for college students.
Develop a Twinkies wedding cake.
Market Twinkies for special occasions – as party favors.
Launch a “Save the Twinkies” campaign where people adopt a Twinkie and sport T-shirts with the “Save the Twinkies” logo.
Color Twinkies for the holidays.
Celebrate Twinkie memories, including people’s observations if the Twinkie never had been introduced.
Have David Letterman or Ellen deGeneres distribute Twinkies regularly on their show.
Hold a retro party in Los Angeles and invite retro stars with some younger celebrities.
Introduce a marketing campaign that busts the urban legends that surround the Twinkie and feature it on MTV to target teens and the college crowd. Get them to dispel the urban myths to their friends.
Write the Twinkie into a "Simpsons" script and have an obsessive Homer save the Twinkie from harm.

2004, Issue 2: Unlocking Corporate Communications...
2004, Issue 1: Lessons Learned...
2003, Issue 2:
The Changing Face of Marketing
2003, Issue 1:
The First 100 Days of 2003
2002, Issue 2:
Focusing on Innovation
2002, Issue 1: David Maister Interview (PDF).

Additional Reading on Building Brand Believers

BOOKS

The Culting of Brands: When Customers Become True Believers, by Douglas Atkin, Portfolio Hardcover, published June 2004

Brandchild: Remarkable Insights Into The Minds Of Today's Global Kids And Their Relationships With Brands, by Martin Lindstrom, Butterworth-Heinemann, published November 2004.

Building Brands & Believers: How to Connect with Consumers Using Archetypes, by Kent Wertime, Wiley Publishers, published January 2003.

How Brands Become Icons: The Principles of Cultural Branding, by Douglas B. Holt, Harvard Business School Press, published September 2004.

Lovemarks: The Future Beyond Brands, by Kevin Roberts, powerHouse Books, published April 2004.

The Power of Cult Branding: How 9 Magnetic Brands Turned Customers Into Loyal Followers (and Yours Can, Too), by Matthew W. Ragas and B.J. Bueno, Crown Business, published June 2002.

ARTICLES

Americans Continue to Be Loyal to National Brands, Marketing Today, Aug. 24, 2005.

Brand Rehab: How Companies Can Restore a Tarnished Image Knowledge @ Wharton, September 7-20, 2005

The Everyday Life of Consumer Brands, NOP World Perspectives, Spring 2005

Marketing Spending Effectiveness: How to Win in a Complex Environment, McKinsey & Co. White Paper

BLOGS

Marketing to a Specified Group